|
|
Q: Who is Thaigoodstuff?
A: We are an online company that provides all good stuff from Thailand sent directly from our factories that are located in Thailand.
Q: Why should I buy your products?
A: There are many reasons to assure you that you will be satisfied by our products and services.
High Quality: Thailand is an exellent resource of silver, colored-stone, hand-made products at lower costs.
Worldwide Delivery: With our courier service, your order will be right at your door step no matter where you are.
Security Payment: All transactions go through Siam Commercial Bank with high security system to ensure that your personal information is fully protected.
Money back guarantee: If you are not fully satisfied with our products, you can get your money back within 30 days.
Q: How long does it take to deliver a product?
A: Normally, it takes less than 2 weeks to deliver our product to you. However, it also depends on the distance, airzones and type of services. If you want to recieve your items as soon as possible, you should select UPS service as your type of delivery.
Q: What if my items is missing during the delivery process?
A: In case you don't recieve you purchasing items after 3 weeks of ordered date, you have to notify us. We will check with the post office in case of regular service or UPS in case of special service. When we recieve a notification of your lost items we will resent it to you.
Q: How to pay?
A: There are 2 ways to pay us. Credit Card: You can easily shop online if you are a Visa, Master card or JCB card holder.
Cheque or money Order: You also can simply send us your money order or cheque to the following addresses. After we receive your payment, we will immediately send your purchased items.
USA. payable to : Primrung Kulcharoenmongkon
71-15 37 Avenue #3B
Jackson Heights, NY 11372
USA.
Q: Is it safe to pay by credit card?
A: Definitely, all of your payment information made on our site will not be kept on our server.All of your transactions will go through Siam commercial Bank, one of the most high-profile companies in Thailand. Your credit card number will be highly protected and all of your personal information will be confidentially kept.
Q: How do I return my item and get my money back?
A: we also have commitment to our customers included returning goods to be exchanged or refunded in case you are not satisfied with your purchase for these reasons:
when incorrect items are sent to you.
when the item sent to you does not meet product specifications.
when you are not satisfied with the products.
Just simply follow the instructions from our return policy page to return your items and get your money back.
|
|
